Shipping policy

Shipping Policy — Aroā Australia \

At Aroā Australia, we aim to deliver your order as quickly and safely as possible. Below you will find everything you need to know about our processing times, shipping rates and delivery expectations.

Processing Time

All orders are prepared and dispatched within 2 to 3 business days. During peak periods such as holidays, sales or high-demand seasons, processing times may extend slightly. You will receive a tracking email as soon as your order has been dispatched.

Australian Shipping Rates

Free Standard Shipping is available on all Australian orders over $149 AUD.

Standard Shipping (3 to 5 business days) — $10 AUD; Express Shipping (1 to 3 business days) — $15 AUD

Delivery timeframes are estimates provided by the carrier and commence from the date of dispatch.

International Shipping Rates

Standard International (5 to 9 business days) — $20 AUD; Express International (3 to 6 business days) — $35 AUD

Delivery times vary by destination and are subject to customs processing times in the recipient's country.

Tracking and Delivery

Once your order has been dispatched, you will receive a tracking number to monitor your delivery. Please note that once a parcel is with the carrier, Aroā Australia is unable to take responsibility for delays caused by the carrier, weather events, or customs clearance processes. We appreciate your understanding in these circumstances.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Aroā Australia is not responsible for parcels that are undelivered or returned due to an incorrect address or non-collection. If a parcel is returned to us for either of these reasons, re-shipping costs will apply.

Customs and Duties

United States

For orders shipped to the United States, applicable import duties and taxes are covered by aroā. There are no additional customs duties to pay upon delivery.

Other International Destinations

For orders shipped outside Australia and the United States, customs duties, import taxes and other fees may apply depending on your country's regulations. These charges are the responsibility of the customer unless otherwise stated at checkout.

We recommend checking your local customs regulations before placing an order.

Lost or Damaged Parcels

We understand how important your order is. If your parcel appears to be lost in transit or arrives damaged, please contact us at contact@aroaaustralia.com, and we will open a carrier investigation on your behalf as promptly as possible.

Contact Us

If you have any questions about your shipment or delivery, please reach out to us at contact@aroaaustralia.com. We aim to respond to all enquiries within 1 to 2 business days.