Privacy policy
Privacy Policy — Aroā Australia Effective date: March 9, 2026
At Aroā Australia, we respect your privacy and are committed to handling your personal information with care and transparency. We collect only the information that is necessary to operate our store and provide you with the best possible experience.
1. Information We Collect
When you place an order or contact us, we may collect your name, billing and shipping address, email address, phone number (if provided), and order details and preferences. Payment information is processed securely by Shopify and our payment providers. We do not store full card details.
2. How Your Information Is Used
We use your information to process and fulfil orders, provide customer support, send order confirmations and delivery updates, prevent fraud and protect our store, and continue improving our website and shopping experience. We do not sell or rent your personal information to third parties.
3. Third-Party Services
We share limited information only with the services necessary to operate our business, including Shopify (store platform and checkout), payment providers, shipping carriers, and email communication services. These providers use your data solely to perform their respective services. These providers are contractually obligated to protect your information
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable checkout functionality, remember cart contents, understand website usage, and improve performance and marketing. You may disable cookies in your browser settings, though please note that some store features may not function correctly as a result.
5. Marketing Communications
We will only send marketing emails if you have subscribed or opted in. You may unsubscribe at any time using the link included in any email we send.
6. Data Retention
We retain order records as required for accounting, tax and legal purposes. Customer information is kept only for as long as necessary to fulfil these obligations.
7. Your Rights
You have the right to request access to your personal data, correction of inaccurate information, or deletion of your personal data. To make a request, please contact us at contact@aroaaustralia.com, and we will respond within a reasonable timeframe.
8. Security
We take reasonable steps to protect your information. All transactions are processed through secure, encrypted connections (SSL) to keep your data safe.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our operations or legal obligations. Any updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions or concerns about this privacy policy or how your information is handled, please reach out to us at contact@aroaaustralia.com. We aim to respond to all enquiries within 1 to 2 business days.
Aroa Australia
43 Alfred Street
Ramsgate Beach NSW 2217
Australia